Blog Single

19 Jun

Office 2013 applications freeze when printing to HP printers

I experienced an issue with a client’s computer in an environment with a Windows 2008 print server and HP printers. The computer is running MS Office 2013 Office365 Mid Biz. When he went to print from Word or Excel, they would lock-up and show “unresponsive” states. He’s my resolution.

I removed the setting in Printer Preferences > Device Settings > Installable Options > Printer Status Notification: change to Disabled

Printer Config

Then I removed the printer for the client computer, and restarted the client computer.

I then reinstalled the printer from the print server, rebooted, and tested Excel and Word.

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